Account Manager

Our client, a leading flower manufacturer, specializes in producing high-quality roses for the
international market. Established in 2014, the company cultivates nearly 21.4 hectares of rose fields.
Their core activities include growing, processing, grading, and exporting fresh-cut flowers. The
company aims to achieve excellence in quality, product diversity, scale, and innovation to secure loyal
business relationships with direct buyers.
The team is looking for an Account Manager with a strong background in the flower industry who
will leverage their product knowledge to build and maintain strong relationships with clients, with a
focus on customer service ensuring timely order fulfillment. This role requires flexibility to manage
clients across different time zones and the ability to work effectively in a Record to Reporting (RTR)
environment.
Key Duties/Responsibilities
1. Drive product success by developing and executing comprehensive marketing strategies,
including market analysis, budget management, and promotional activities to maximize
sales, introducing new products to markets ultimately impacting the company's overall
marketing goals.
2. Develop in-depth knowledge of the company products and promote existing and new
products to markets.
3. Build and maintain strong, long-lasting client relationships understanding their needs and
providing exceptional service, ensuring a superior customer experience.
4. Ensure accurate and timely fulfillment of client orders, coordinating with internal teams to
meet client expectations.
5. Manage client interactions across different time zones, demonstrating flexibility and
responsiveness. Work efficiently in an RTR environment, quickly addressing client inquiries
and issues.
6. Conduct regular check-ins and needs assessments to understand customers' evolving
requirements and tailor solutions accordingly.
7. Monitor customer accounts and track key performance metrics to identify trends and areas
for improvement.
8. Oversee the documentation process, ensuring all client information is accurately recorded
and maintained.
9. Facilitate payment collection from clients, ensuring timely and accurate processing.
10. Continuously monitor market trends and competitor activities to provide valuable insights
and recommendations.
11. Identify and pursue opportunities for business growth and expansion within the flower
industry.
Academic and Professional Qualifications and experience required
● Bachelor’s degree in Business Administration, Marketing, or a related field.
● 3-5 years of experience in the flower industry, preferably in an account management role.
● Proven ability to build and maintain strong client relationships.
● Excellent knowledge of flower products and industry trends.
● Strong organizational skills with attention to detail.
● Exceptional communication and interpersonal skills.
● Ability to work flexibly across different time zones.
Key Skills and Competencies
● Excellent communication skills
● Critical thinking and problem-solving skills
● Planning and coordination skills
● Time management
● Attention to detail
● Adaptability
● Ability to work independently